Warranty terms

Warranty
TONI Copenhagen provides a 2-year product warranty and a 5-year functional warranty.

2-year product warranty
In accordance with the Sale of Goods Act and industry-specific standards, TONI Copenhagen is liable for defects and deficiencies that arise within 2 years of the purchase date. If the purchase date is not available, e.g. when TONI Copenhagen products are installed in new buildings, the 2-year period applies from the time the product is put into use by the end customer. The date for this is identical to the registered handover, a copy of which must be presented in the event of a claim.
The warranty period for replaced items or spare parts does not exceed the warranty period for the original product and is therefore not extended.
Any costs incurred by third parties must be covered by insurance taken out by the installation company or the end customer.

5-year functional warranty
TONI Copenhagen undertakes to provide spare parts free of charge to maintain functionality, provided that the need is not due to normal wear and tear, for up to 5 years from the date of purchase. If the purchase date is not available, e.g. in new construction, the warranty applies for 5 years from the date the product is put into use by the end customer. This date is identical to the documented handover, a copy of which must be presented in the event of a claim.
Applies to ceramic cartridges and thermostat cartridges.

Limitation of liability
TONI Copenhagen is not liable for faults caused by normal wear and tear, and only provided that the product has been installed correctly according to TONI Copenhagen’s installation instructions and is used in the intended and correct manner. Liability does not cover damage caused by frost or impurities in the water. The warranty also does not cover aesthetic defects that arise from incorrect cleaning or normal use, e.g. minor scratches, which are considered normal wear and tear. Some of TONI Copenhagen’s surface finishes are "living" and will patinate, oxidize and change appearance over time. Such changes are not covered by liability or warranty.

Claims
Claims must be directed to the point of sale where the product was purchased. Claims must be made within a reasonable time after the defect was discovered. A claim made within two months is always considered timely.

Service for claims
TONI Copenhagen must approve the claim and the service work before any repairs are initiated. In the event of any water damage – regardless of the cause – the affected party must immediately report the damage to their insurance company, which will then carry out the necessary investigation and claims handling.